HarborView Senior Assisted Living will be hosting and sponsoring a FREE continuing education course on Powerful Communication! Jatana Williams, founder of Beyond the Sky Solutions (BTSS) will provide tips to delivering customer service through verbal and non-verbal communication. Emphasis on how to use powerful phrases “the right words” when communicating with clients and team members for best outcomes.
This two hour course meets requirements toward RCFE & ARF recertification program required for certified administrators. DSS course approvals: RCFE #433-0203-29307 ARF #433-0203-29306. Vendor approvals #2000433-740-2 ARF #2000433-735-2